Warranty information

WARRANTY POLICY

Last updated: 24 April 2026

This Warranty Policy explains the warranty cover available for eligible PYT Hairstyle electronic products.

This warranty is provided in addition to your statutory rights under UK consumer law. It does not replace, reduce or limit those rights.

1. HOW LONG DOES THE WARRANTY LAST?

PYT Hairstyle electronic products are covered by a limited warranty from the date of purchase, subject to valid proof of purchase and the conditions below.

For professional or salon use, eligible products are covered by a 1-year limited warranty.

For private individual use, eligible products are covered by a 1-year limited warranty.

A lifetime warranty applies only where a valid lifetime warranty extension has been purchased, issued and registered at the time of purchase.

Proof of purchase is required for all warranty claims.

2. WHAT PRODUCTS ARE COVERED?

This warranty applies only to eligible products originally manufactured, marketed or authorised by PYT Hairstyle and purchased from PYT Hairstyle or an authorised seller.

Products bearing the PYT name but not manufactured, supplied or authorised by PYT Hairstyle are not covered by this warranty.

Free promotional items, complimentary gifts, styling cards, bonus accessories and packaging are not covered by warranty unless expressly stated in writing.

3. WHAT DOES THE WARRANTY COVER?

During the applicable warranty period, we will repair or replace a product that fails due to a confirmed manufacturing defect.

A manufacturing defect means a fault caused by the manufacturing process, materials or internal component failure under normal use.

We reserve the right to inspect the product before confirming whether the issue is covered by warranty.

4. WHAT IS NOT COVERED?

The warranty does not cover issues caused by:

- Accidental damage
- Dropping, impact or shock
- Misuse or incorrect use
- Use with incorrect voltage or electrical supply
- Water damage
- Neglect or lack of proper care
- Improper storage
- Normal wear and tear
- Cosmetic damage that does not affect function
- Broken plugs, cables or external damage caused by external factors
- Damage caused by unauthorised repair or modification
- Use outside the manufacturer’s instructions
- Commercial use where the product was sold for private use only

Where a plug, cable or external part issue may be due to a manufacturing defect, we will inspect the item before making a decision.

5. HOW TO REQUEST WARRANTY SERVICE

To request warranty service, please contact:

support@pythairstyle.com

Please provide:

- Proof of purchase
- Photographs or video of the product and issue, where possible
- A description of the issue
- Your full name, contact details and address
- Warranty registration details, if applicable

Once your request is reviewed, we will advise whether the item needs to be returned for inspection.

6. RETURNING AN ITEM FOR WARRANTY INSPECTION

Customers may be asked to arrange and pay for return postage initially.

If the item is confirmed to have a manufacturing defect covered by warranty or statutory rights, we will reimburse reasonable standard tracked return postage costs upon proof of postage.

If the item is not found to have a manufacturing defect, or the issue is caused by damage not covered by warranty or statutory rights, return postage will not be reimbursed.

We do not usually provide prepaid return packaging or prepaid postal labels.

Before returning an item, please contact us at support@pythairstyle.com so we can provide the correct return instructions.

Unless we advise otherwise, returns should be sent to:

Customer Returns  
PYT HAIRSTYLE COLLAB LTD trading as PYT Hairstyle  
Easy Access Self Storage  
Barton Dock Road  
Trafford Park  
Manchester  
M41 7ZA  
United Kingdom

7. REPAIR OR REPLACEMENT

If the item is confirmed to have a manufacturing defect covered by warranty, we may repair or replace the item.

Replacement products may be the same model or an equivalent model where the original model is unavailable.

Where a warranty repair or replacement is approved, standard delivery of the repaired or replacement item will not be charged to the customer for UK mainland addresses.

For addresses outside the UK mainland, we will confirm available delivery options before dispatch. This does not affect your statutory rights.

8. PAID REPAIRS OR PAID REPLACEMENTS

If inspection shows that the issue is not covered by warranty or statutory rights, we may offer a paid repair or discounted replacement as a goodwill option.

The cost will depend on the product and the nature of the issue.

We will confirm the cost before proceeding. No paid repair or replacement will be carried out without your agreement.

9. UNAUTHORISED REPAIRS

All warranty repairs must be carried out by our authorised service centre or approved technicians.

We are not responsible for damage caused by repairs, modifications or attempted repairs carried out by unauthorised persons.

Unauthorised repair or modification may invalidate warranty cover.

10. THIRD-PARTY PURCHASES

Products purchased from independent retailers, kiosks, pop-up stores or third-party sellers may be subject to that seller’s own returns process.

Your statutory rights are usually against the retailer that sold the product to you.

Where a PYT Hairstyle warranty applies, we may still assist with warranty support if valid proof of purchase is provided and the product is confirmed to be eligible under this Warranty Policy.

11. STATUTORY RIGHTS

This warranty is provided in addition to your statutory rights.

You may have rights under UK consumer law if goods are faulty, not as described, or not fit for purpose.

Nothing in this Warranty Policy excludes or limits those rights.

12. CONTACT

For warranty enquiries, contact:

support@pythairstyle.com