Terms & Conditions

Last updated: 24 April 2026

This website is operated by PYT HAIRSTYLE COLLAB LTD trading as PYT Hairstyle. Throughout the site, the terms “we”, “us” and “our” refer to PYT Hairstyle.

By accessing this website or purchasing from us, you agree to be bound by these Terms of Service, together with any policies referred to on this website, including our Return and Refund Policy, Warranty Policy, Shipping Policy and Privacy Policy.

Our online store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

If you do not agree to these Terms, you should not use this website.

1. ONLINE STORE TERMS

By using this website or placing an order, you confirm that you are at least 18 years old or have the consent of a parent or legal guardian.

You must not use our products or website for any unlawful or unauthorised purpose.

You must not violate any applicable laws when using our website or purchasing our products.

Any breach of these Terms may result in termination of your access to our website or services.

2. GENERAL CONDITIONS

We reserve the right to refuse service or cancel orders where we have a lawful reason to do so, including suspected fraud, misuse of our website, incorrect pricing, stock errors, or breach of these Terms.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of our website or services without our written permission.

Payment information is processed securely through our payment providers. We do not store your full card details.

3. ACCURACY OF INFORMATION

We aim to ensure that information on our website is accurate, complete and up to date. However, occasional errors, omissions or inaccuracies may occur.

Product descriptions, prices, promotions, availability and images may be updated or corrected at any time.

We do not guarantee that product colours displayed on your device will exactly match the physical product, as this may depend on your screen settings.

Nothing in this section affects your statutory rights where goods are not as described.

4. PRODUCTS AND AVAILABILITY

Products are subject to availability.

We reserve the right to limit quantities, discontinue products, or refuse orders where necessary.

If an item is unavailable after you place an order, we will contact you and provide an appropriate option, such as waiting for stock, choosing an alternative product, or receiving a refund.

5. PRICES AND PAYMENT

Prices are shown in pounds sterling unless stated otherwise.

Prices may change without notice, but price changes will not affect orders already accepted, unless there has been an obvious pricing error.

We reserve the right to cancel an order where there has been a genuine pricing, stock or website error.

6. DELIVERY

Delivery options, costs and estimated timescales will be shown at checkout where applicable.

Delivery times are estimates and may be affected by courier delays or circumstances outside our control.

Risk in the goods passes to you when the goods are delivered to you or to a person nominated by you.

If goods are lost or damaged before delivery to you, please contact us so we can investigate and assist.

7. RETURNS, CANCELLATIONS AND STATUTORY RIGHTS

Nothing in these Terms excludes or limits your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Returns, cancellations, faulty goods and return postage responsibilities are explained in our Return and Refund Policy.

For hygiene and safety reasons, opened or used hair tools, styling products, cosmetics and personal care items may not be eligible for change-of-mind returns unless faulty.

This does not affect your statutory rights.

8. IN-STORE PURCHASES

For purchases made in-store, we offer a voluntary change-of-mind returns policy for unused and unopened items returned within 14 days of purchase, provided proof of purchase is supplied.

Due to hygiene and safety reasons, opened or used hair tools, styling products, cosmetics and personal care items cannot be returned under our change-of-mind policy unless faulty.

Faulty goods are dealt with separately in accordance with your statutory rights and our Return and Refund Policy.

Refunds for in-store purchases are normally processed in-store using the original payment method.

This does not affect your statutory rights.

9. WARRANTY

Certain products may include a limited warranty.

Warranty coverage applies only to eligible manufacturing defects and does not cover issues caused by accidental damage, misuse, incorrect voltage, water damage, unauthorised repair, wear and tear, cosmetic damage, or external damage unless the issue is confirmed to be a manufacturing fault.

Full warranty details are set out in our Warranty Policy.

Our warranty is provided in addition to your statutory rights and does not replace or limit those rights.

10. THIRD-PARTY TOOLS, SERVICES AND LINKS

Our website may include access to third-party tools, payment providers, delivery providers or links to third-party websites.

We are not responsible for third-party websites, content, policies or services.

Use of third-party services may be subject to their own terms and privacy policies.

11. KLARNA AND PAYMENT PROVIDERS

If you choose to pay using Klarna or another third-party payment provider, your information may be shared with that provider to process the payment and assess eligibility.

Such providers process your information in accordance with their own terms and privacy policies.

12. USER COMMENTS, REVIEWS AND SUBMISSIONS

If you submit reviews, comments, images, feedback or other materials to us, you confirm that your submission is accurate, lawful and does not infringe any third-party rights.

We may use, edit or display customer feedback or reviews for business purposes, subject to applicable law and our Privacy Policy.

13. PERSONAL INFORMATION

Your personal information is handled in accordance with our Privacy Policy.

14. ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, delivery charges, availability or other information.

We reserve the right to correct errors and update information at any time.

Where an error affects an order you have placed, we will contact you where appropriate.

15. PROHIBITED USES

You must not use our website or services:

- For unlawful, fraudulent, abusive or harmful purposes
- To infringe our intellectual property or the rights of others
- To transmit viruses, malware or harmful code
- To harass, abuse, insult, harm or discriminate against others
- To collect or track personal information of others
- To interfere with the security or operation of the website

We reserve the right to restrict access to our website where these rules are breached.

16. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability for:

- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Breach of your statutory rights
- Any liability that cannot legally be excluded under the laws of England and Wales

Subject to the above, we will not be liable for indirect or consequential losses arising from use of our website or products, except where required by law.

17. INDEMNIFICATION

You agree to indemnify PYT HAIRSTYLE COLLAB LTD against claims, losses or expenses arising from your breach of these Terms or misuse of our website.

This does not affect your statutory rights as a consumer.

18. SEVERABILITY

If any part of these Terms is found to be unlawful or unenforceable, the remaining sections will continue to apply.

19. TERMINATION

We may suspend or terminate your access to our website if you breach these Terms.

Any obligations or liabilities incurred before termination will continue to apply.

20. ENTIRE AGREEMENT

These Terms, together with our policies published on this website, form the agreement between you and us regarding use of our website and purchase of our products.

21. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the courts of England and Wales, except where consumer law gives you the right to bring a claim in another UK jurisdiction.

22. CHANGES TO THESE TERMS

We may update these Terms from time to time.

The latest version will be available on our website. Continued use of the website after changes are published means you accept the updated Terms.

23. CONTACT INFORMATION

Questions about these Terms should be sent to:

PYT HAIRSTYLE COLLAB LTD trading as PYT Hairstyle
Company Number: 15509862
Registered Office: 20 Wenlock Road, London, England, N1 7GU
Email: support@pythairstyle.com