Privacy policy

Last updated: 24 April 2026

PYT HAIRSTYLE COLLAB LTD trading as PYT Hairstyle respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, how we use it, who we share it with, how long we keep it, and your rights under UK data protection law.

1. WHO WE ARE

PYT HAIRSTYLE COLLAB LTD trading as PYT Hairstyle
Company Number: 15509862
Registered Office: 20 Wenlock Road, London, England, N1 7GU
Email: support@pythairstyle.com

For the purposes of UK data protection law, PYT HAIRSTYLE COLLAB LTD is the data controller for personal information we collect and use.

2. INFORMATION WE COLLECT

We may collect personal information when you:

- Place an order
- Create an account
- Contact us
- Submit a return, warranty or customer service request
- Subscribe to marketing
- Participate in promotions
- Visit or use our website

The information we collect may include:

- Name
- Billing and delivery address
- Email address
- Telephone number
- Order history
- Payment information
- Refund and return information
- Warranty information
- Customer service messages
- IP address
- Device and browser information
- Website usage information
- Marketing preferences

We do not store full card details. Payment information is processed by our payment providers.

3. HOW WE USE YOUR INFORMATION

We use your personal information to:

- Process and fulfil orders
- Process payments
- Deliver products
- Handle returns, refunds and warranty claims
- Provide customer support
- Communicate with you about your order or enquiry
- Send marketing communications where permitted
- Prevent fraud and protect our business
- Improve our website, products and services
- Comply with legal, tax and accounting obligations

4. LAWFUL BASIS FOR PROCESSING

Under UK GDPR, we rely on the following lawful bases:

Performance of a contract:
To process orders, payments, deliveries, returns, refunds and customer service requests.

Legal obligation:
To comply with tax, accounting, consumer protection and legal requirements.

Legitimate interests:
To operate and improve our business, prevent fraud, respond to customer enquiries, manage complaints and protect our legal rights.

Consent:
For marketing communications where consent is required.

You can withdraw consent for marketing at any time.

5. MARKETING COMMUNICATIONS

We may send you marketing emails or messages where you have consented or where we are legally permitted to do so.

You can unsubscribe at any time by using the unsubscribe link in our emails or contacting us at:

support@pythairstyle.com

6. COOKIES AND AUTOMATED DATA

When you visit our website, we may collect information automatically using cookies and similar technologies.

This may include:

- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Time spent on the website
- Referral source
- Shopping activity

Cookies help us operate the website, improve performance, analyse usage and support marketing.

You can control cookies through your browser settings. Some cookies may be necessary for the website to function properly.

7. WHO WE SHARE YOUR INFORMATION WITH

We may share personal information with trusted third parties where necessary, including:

- Shopify, our e-commerce platform
- Payment providers
- Klarna, where selected at checkout
- Delivery and courier providers
- IT and website service providers
- Marketing and email service providers
- Professional advisers
- Fraud prevention services
- Law enforcement, regulators or public authorities where required by law

We do not sell your personal information.

8. KLARNA

If you select Klarna at checkout, your contact, order and payment details may be shared with Klarna so they can assess eligibility and process payment.

Klarna processes your personal information in accordance with its own privacy policy.

9. THIRD-PARTY RETAILERS AND STORES

Retailers, kiosks, pop-up stores or third-party sellers that sell PYT products may operate independently and may have their own privacy policies.

We are not responsible for the data practices of independent third-party retailers.

If you purchased from a third-party seller, you may need to contact that seller directly about how they use your personal information.

10. DATA RETENTION

We keep personal information only for as long as necessary for the purposes explained in this policy.

Order, transaction and accounting records are usually retained for up to six years to comply with legal, tax and accounting obligations.

Customer service, return and warranty records may be retained where necessary to handle enquiries, resolve disputes, prevent fraud or protect our legal rights.

Marketing data is kept until you unsubscribe or withdraw consent, unless we need to keep a suppression record to ensure we do not contact you again.

11. INTERNATIONAL DATA TRANSFERS

Some of our service providers, including Shopify, payment providers or technology providers, may process personal information outside the UK or EEA.

Where this happens, appropriate safeguards will be used in accordance with UK data protection law.

12. SECURITY

We use appropriate technical and organisational measures to protect your personal information.

However, no website or electronic transmission is completely secure. You are responsible for keeping your account login details confidential.

13. YOUR RIGHTS

Under UK data protection law, you may have the right to:

- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Request restriction of processing
- Object to processing
- Request data portability
- Withdraw consent where processing is based on consent
- Complain to the Information Commissioner’s Office

To exercise your rights, contact:

support@pythairstyle.com

We may need to verify your identity before responding.

14. COMPLAINTS

If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office.

ICO website: www.ico.org.uk

15. CHILDREN

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

16. LINKS TO OTHER WEBSITES

Our website may contain links to other websites.

We are not responsible for the privacy practices, content or policies of third-party websites.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

18. CONTACT

For questions about this Privacy Policy, contact:

PYT HAIRSTYLE COLLAB LTD trading as PYT Hairstyle
Email: support@pythairstyle.com