Refund policy

RETURN AND REFUND POLICY

Last updated: 24 April 2026

This Return and Refund Policy applies to purchases made from PYT HAIRSTYLE COLLAB LTD trading as PYT Hairstyle.

We want customers to have a positive experience with PYT Hairstyle. This policy explains how returns, refunds, cancellations and faulty goods are handled.

Nothing in this policy affects your statutory rights under UK consumer law.

1. ONLINE PURCHASES — RIGHT TO CANCEL

If you purchase products online, you have the legal right to cancel your order within 14 days of receiving the goods under the Consumer Contracts Regulations 2013.

You do not need to give a reason for cancelling.

To exercise your right to cancel, you must notify us in writing within 14 days of receiving your order.

You can contact us at:

support@pythairstyle.com

Once you have notified us that you wish to cancel, you must return the goods to us within 14 days.

2. CONDITION OF RETURNED ONLINE GOODS

You have a legal obligation to take reasonable care of goods while they are in your possession.

You may inspect goods in the same way you would reasonably inspect them in a shop. However, if goods are handled beyond what is necessary to establish their nature, characteristics and function, we may reduce the refund to reflect any loss in value.

For hygiene and safety reasons, sealed products that are not suitable for return once opened may not be eligible for cancellation if they have been unsealed after delivery, unless faulty. This may include cosmetics, personal care products and hygiene-sensitive items.

Opened or used hair tools, styling products, cosmetics and personal care items are not eligible for change-of-mind returns unless faulty.

This does not affect your statutory rights.

3. REFUNDS FOR ONLINE CANCELLATIONS

If you cancel within the statutory cancellation period and return the goods in accordance with this policy, we will refund the price paid for the goods.

Where applicable, we will also refund the original standard delivery cost. If you selected a premium or express delivery service, we are only required to refund the cost of our standard delivery option.

Refunds will be processed using the original payment method, unless agreed otherwise.

Refunds will be made within 14 days of the earlier of:

- The day we receive the goods back; or
- The day you provide evidence that you have returned the goods.

We may withhold the refund until we have received the goods back or received evidence that they have been sent back.

4. RETURN POSTAGE FOR ONLINE CHANGE-OF-MIND RETURNS

For online change-of-mind returns, customers are responsible for arranging and paying return postage, unless the item is faulty or supplied incorrectly.

We recommend using a tracked or registered postal service, as the goods remain your responsibility until they are received by us.

5. IN-STORE PURCHASES

For purchases made in-store, we offer refunds or exchanges for unused and unopened items returned within 14 days of purchase, provided proof of purchase is supplied.

Due to hygiene and safety reasons, opened or used hair tools, styling products, cosmetics and personal care items cannot be returned under our change-of-mind policy unless faulty.

Faulty goods are handled separately under the “Faulty Goods” section below.

Refunds for in-store purchases are normally processed in-store using the original payment method.

This does not affect your statutory rights.

6. FAULTY GOODS

If you believe your item is faulty, please contact us as soon as reasonably possible.

Please provide:

- Proof of purchase
- Your full name and contact details
- A description of the issue
- Photographs or video showing the issue where possible

We may require the item to be returned to us for inspection before we can confirm whether it is faulty.

A product will not be treated as faulty simply because of accidental damage, misuse, incorrect voltage, water damage, unauthorised repair, wear and tear, cosmetic damage, or external damage unless inspection confirms the issue is due to a manufacturing defect or another matter covered by your statutory rights.

7. RETURN POSTAGE FOR SUSPECTED FAULTY GOODS

Customers may be asked to arrange and pay for return postage initially so that the item can be inspected.

If, after inspection, the item is confirmed to have a manufacturing fault, was supplied incorrectly, or is otherwise covered by your statutory rights, we will reimburse reasonable standard tracked return postage costs upon proof of postage.

If no fault is found, or the issue is caused by accidental damage, misuse, incorrect voltage, water damage, unauthorised repair, wear and tear, cosmetic damage, or another issue not covered by warranty or statutory rights, return postage will not be reimbursed.

We do not usually provide prepaid return packaging or prepaid postal labels.

This does not affect your statutory rights.

8. REMEDIES FOR FAULTY GOODS

Where an item is confirmed to be faulty, we will deal with the matter in accordance with your statutory rights and any applicable warranty.

Depending on the circumstances, this may include:

- Repair
- Replacement
- Refund
- Partial refund or price reduction

Where a repair or replacement is provided because the item is confirmed to be faulty and covered by your statutory rights or warranty, standard delivery of the repaired or replacement item will not be charged to the customer for UK mainland addresses.

For addresses outside the UK mainland, we will confirm the available delivery method before dispatch. This does not affect your statutory rights.

9. ITEMS DAMAGED OUTSIDE WARRANTY OR STATUTORY RIGHTS

If inspection shows that the issue is not due to a manufacturing fault and is not covered by warranty or statutory rights, we may offer a paid repair or discounted replacement as a goodwill option.

This may apply where damage has been caused by:

- Accidental damage
- Dropping or impact
- Water damage
- Misuse or neglect
- Incorrect voltage or electrical supply
- Unauthorised repair or modification
- Cosmetic damage
- Wear and tear
- Broken plugs, cables or external damage caused by external factors

Any cost will depend on the product and the nature of the damage.

We will confirm the cost before proceeding. You are not obliged to accept a paid repair or replacement offer.

10. HOW TO RETURN AN ITEM

Before returning an item, please contact us at:

support@pythairstyle.com

Unless we advise otherwise, returns should be sent to:

Customer Returns
PYT HAIRSTYLE COLLAB LTD trading as PYT Hairstyle
Easy Access Self Storage
Barton Dock Road
Trafford Park
Manchester
M41 7ZA
United Kingdom

Please include:

- Your full name
- Contact details
- Proof of purchase
- Order number, if applicable
- A short note explaining the reason for return

We recommend using a tracked postal service.

11. GIFT CARD PURCHASES

If goods purchased using a gift card are returned and a refund is payable, the refund will first be applied to the original gift card up to its original value.

Any remaining balance may be refunded to the original payment method, where applicable.

If the original gift card is no longer available, we may issue a replacement gift card.

12. PROOF OF PURCHASE

Proof of purchase is required for returns, refunds, warranty claims and faulty goods claims.

Proof of purchase may include:

- Receipt
- Tax receipt
- Online order confirmation
- Invoice
- Bank or card statement showing the transaction
- Other evidence confirming the purchase date and seller

We may be unable to process a return, refund or warranty claim without sufficient proof of purchase.

13. CONTACT

For returns and refund enquiries, contact:

support@pythairstyle.com